FAQs

Our products are available exclusively for certified professionals in aesthetic medicine – doctors, cosmetologists, aesthetic nurses, and clinic owners. Verification is required during registration.

Yes! We deliver to all European countries. We work with trusted courier partners to ensure fast and secure shipping.

Most orders are processed within 24 hours. Standard delivery within Europe takes 2–5 business days depending on your location.

Absolutely. Our experienced advisors are available to help you choose the right products for your treatments and clients – free of charge.

Yes, 100%. We only supply original, certified products sourced directly from trusted manufacturers. Every product is legal, safe, and fresh.

We offer premium fillers, mesotherapy products, lifting threads, professional skincare, accessories, needles, and more.

Yes. We issue VAT invoices for every order. For EU customers with a valid VAT number, 0% VAT is applied automatically.

Due to the nature of medical products, returns are only accepted in case of an error or damage. Contact our support for assistance.

We accept credit/debit cards, traditional bank transfers, and secure online payments (PayPal, Klarna, Stripe).

Yes. Registration is required to access wholesale pricing and ensure purchases are made by verified professionals only.

Shipping fees depend on the country and order value. Free delivery is available for qualifying orders. Costs are calculated at checkout.

Yes. You’ll receive a tracking link once your order is shipped.

Yes, we are fully GDPR-compliant. Your personal data is encrypted and never shared without your consent. See our Privacy Policy for details.

Yes. All products are covered by a manufacturer’s warranty. If anything arrives damaged or defective, we’ll replace it or refund you.

You can cancel your order before it is shipped. Contact us as soon as possible – we’ll assist immediately.

You’ll find our full Terms & Conditions at aestheticmedicine.shop/terms-and-conditions and Privacy Policy at aestheticmedicine.shop/privacy-policy