TERMS AND CONDITIONS
aestheticmedicine.shop

I. General Provisions

1. The online store available at https://aestheticmedicine.shop is operated by:
   • Company: MD COMPANY Monika Bednarz-Karpińska, Dawid Ludwisiak Spółka Cywilna
   • Address: ul. Hoża 27A m 23, 00-521 Warszawa
   • VAT / EU VAT ID: PL9512612834
   • E-mail: info@aestheticmedicine.shop
   • Phone: +48 518901240
2. These Terms and Conditions define the rules for using the online store, placing orders, making payments, deliveries, returns, and complaints.
3. The store offers retail (B2C) and wholesale (B2B) sales within the European Union.
4. Customers must read and accept these Terms before making a purchase.

II. Definitions

• Seller – the owner of the online store.
• Customer – any natural or legal person placing an order.
• Consumer – a natural person placing an order not directly related to business activity.
• Entrepreneur – a person placing an order for business purposes.
• Product – any item presented in the store.
• Distance contract – a contract concluded without the simultaneous physical presence of the parties.

III. Orders

1. Orders can be placed via the website 24/7.
2. The store confirms order acceptance via e-mail.
3. Correct form completion and acceptance of Terms and Conditions are required.

IV. Prices and Payments

1. All prices shown include VAT, unless otherwise stated.
2. Available payment methods: online payments (e.g. credit card, fast transfer, etc.).
3. In B2B orders, an EU VAT invoice can be issued upon request.

V. Delivery

1. Products are shipped within the European Union.
2. Delivery time: 1 to 7 business days depending on the destination country.
3. Delivery options and costs are displayed during checkout.

VI. Right of Withdrawal (for B2C Customers)

1. Consumers have the right to withdraw from the contract within 14 days without giving any reason.
2. The withdrawal period starts from the date the product is received.
3. Refunds will be issued within 14 days after receiving the returned item.
4. Returned products must be unopened and in original condition (due to hygiene and safety reasons).

VII. Complaints and Returns

1. Customers have the right to complain about defective products.
2. Complaints should be submitted via e-mail to: info@aestheticmedicine.shop
3. Complaints are reviewed within 14 business days.

VIII. Customer Account

1. Customers may create an account to track orders and manage purchases.
2. Accounts can be deleted upon customer request at any time.

IX. Personal Data (GDPR)

1. The personal data controller is MD COMPANY Monika Bednarz-Karpińska, Dawid Ludwisiak Spółka Cywilna.
2. Data is processed for order handling, account management, and marketing (with consent).
3. Data is not shared with third parties, except payment processors, courier services, and IT providers.
4. Customers have the right to access, correct, delete, or object to their data processing.

X. Cookies and Analytics

1. This store uses cookies to:
   • enable website functionality (e.g. shopping cart)
   • collect analytics (Google Analytics)
   • provide marketing and remarketing (Facebook Pixel)
2. The customer can manage cookie preferences through their browser or the initial cookie banner.
3. Full cookie policy is available in a separate document.

XI. Final Provisions

1. These Terms are governed by applicable EU law and the law of the seller’s country.
2. The store reserves the right to amend the Terms with 7 days’ notice.